Privacy Policy

1. Scope

This Privacy Policy applies to the PneumAI, LLC website, our hosted products and services, demos, APIs, applications, and related business operations. It does not govern third-party services that we do not control, even if our Services link to them or integrate with them.

2. Information We Collect

We may collect the following categories of information:

• Contact and account information, such as your name, email address, company, username, billing contact details, and other registration information.
• Service content, such as prompts, text inputs, outputs, uploaded files, notes, support messages, images, video prompts, and other data you submit through the Services.
• Voice and audio information, such as microphone input, transcripts, speaker enrollment samples, and related metadata where voice features are enabled.
• Usage and technical information, such as log data, browser type, operating system, device identifiers, IP address, approximate location, session identifiers, crash reports, diagnostics, and interaction events.
• Cookies and similar technologies used for security, preferences, analytics, load balancing, and fraud prevention.
• Payment and transaction information, if purchases are offered, which may be processed by third-party payment processors on our behalf.

3. How We Use Information

We may use personal information to:

• provide, operate, maintain, and secure the Services;
• authenticate users and manage accounts;
• process prompts, files, audio, and other inputs to generate outputs;
• debug, monitor, troubleshoot, and improve performance and safety;
• train, tune, evaluate, and improve our models, systems, and features;
• personalize functionality and user experience;
• communicate with you about the Services, support, updates, and legal notices;
• detect, investigate, and prevent misuse, fraud, spam, or security incidents;
• comply with law, enforce our agreements, and protect rights and safety;
• create aggregated or de-identified analytics, benchmarks, and product insights.

4. AI-Specific Data Use

Because PneumAI, LLC provides AI and voice-enabled products, we may process prompts, outputs, transcripts, files, and related usage signals for model inference, quality assurance, abuse prevention, reliability testing, safety review, and product improvement.

Unless we agree otherwise in writing, you authorize us and our service providers to host, copy, transmit, analyze, index, transform, and otherwise process content submitted to the Services as reasonably necessary to operate and improve the Services, including AI features.

We may also use de-identified, aggregated, or transformed data for analytics, research, benchmarking, and model or feature improvement where permitted by law.

5. How We Share Information

We may disclose personal information to:

• hosting, infrastructure, analytics, support, and security providers;
• AI, speech, model, media, and other subprocessors that help us deliver features;
• payment processors and professional advisers;
• affiliates and successors in connection with financing, acquisition, merger, or asset sale;
• government authorities, courts, regulators, or counterparties where required by law or legal process;
• other parties when necessary to enforce our rights, investigate violations, prevent harm, or protect users, the public, or the Services.

6. Legal Bases

Where applicable, we process personal information under one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests, and your consent.

7. Cookies And Similar Technologies

We may use cookies, local storage, pixels, SDKs, and similar tools to remember preferences, authenticate sessions, analyze usage, improve performance, and secure the Services. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business records, resolve disputes, improve models and features, comply with law, and enforce our agreements. Retention periods may vary depending on the type of data, your account settings, contractual commitments, and applicable legal requirements.

9. International Data Transfers

We may process and store information in the United States and other jurisdictions where we or our service providers operate. If you use the Services from outside the United States, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your jurisdiction.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights And Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, port, or object to certain processing of your personal information, and to appeal certain decisions. You may also have the right to withdraw consent where processing is based on consent. We may need to verify your identity before acting on a request.

To submit a privacy request, contact us at [email protected].

12. Children

The Services are not directed to children under 13, and you may not use the Services if you are under 13. If you are between 13 and the age of majority in your jurisdiction, you may use the Services only with permission and supervision from a parent or legal guardian. If we learn that we collected personal information from a child in violation of applicable law, we may delete it.

13. Sensitive And High-Risk Data

Do not submit highly sensitive information to the Services unless you are confident the Services are appropriate for that use and you have all required rights and consents. This includes biometric identifiers, protected health information, government identification numbers, financial account credentials, and other data subject to heightened regulatory obligations, unless we have expressly agreed in writing to support that use case.

14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will become effective when posted, unless otherwise required by law. If changes are material, we may provide additional notice.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected] or by mail at Pneum.ai Legal.